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Make a move
As careful attention is focused on improving passenger flow, many airports are turning to highly refined and cutting-edge technology to monitor and manage movement, and so improve service and efficiency. Grace Allen speaks to Richard Curran, professor of air transport and operations at Delft University of Technology, about the creative thinking shaping the future of operations.
The fun starts here
Airport terminals can be challenging places for many, and for children they are often liable to be alternately boring, frustrating and frightening. However, taking their needs into account can make the terminal a more pleasant, fun environment for all passengers. Abi Millar speaks to Matthew Horobin, director of brand engagement at Dubai Airports, and Christopher Birch, director of guest experience at San Francisco International Airport, about how to best cater to the youngest travellers.
Check out the new check-in
Capacity challenges mean that attention is turning to services that can simultaneously enhance passenger experience while saving terminal space. As the check-in process undergoes significant change, how can airports take advantage of new technologies to reduce queues and benefit operations? At a roundtable held by Future Airport in partnership with eezeetags, industry experts discussed the place of check-in as airports go seamless.
Drop everything
Self-bag-drop machines are taking airports by storm, making check-in faster and less stressful. But making the switch to self-service is not always simple, with technical hiccups and confused passengers just two of the challenges. Andrea Valentino talks to Mirjam Froehlich, head of business support in the aviation department of Hamburg Airport, about how her team adapted, and how the technology can help customers.
A united front
Martin Eurnekian, scion of an Argentinian business dynasty and CEO of Corporación América Airports, has recently taken on the mantle of chair of the Airports Council International (ACI) World governing board. In an exclusive interview, Eurnekian talks with Grace Allen about the challenges of meeting global demand for air travel at a time of critical importance for the industry, the value of collaboration to overcome disruption, and the role of the ACI in encouraging unity and providing leadership.
Pulkovo Airport increases passenger traffic by 8.2% for the 11 months of 2019
In January-November 2019, Pulkovo St. Petersburg Airport welcomed 18,235,493 passengers, which is 8.2% more than in the same period of 2018.
Lufthansa Consulting wins “Excellent” prize with Air Service Development project for Auckland International Airpor
Awarded again “Best of Consulting” by WirtschaftsWoche, Lufthansa Consulting wins “Excellent” prize with Air Service Development project for Auckland International Airport
Terminal design competition won by Zaha Hadid Architects and Cox Architecture
Zaha Hadid Architects and the Sydney-based Cox Architecture have been named as the winning designers for the terminal precinct at the new Western Sydney International Airport
Drone detection technology to be trialled at Ottawa Airport
The Ottawa Macdonald-Cartier International Airport Authority has teamed up with NAV CANADA and QinetiQ Canada to trial technology for the detection of drones