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Safer as a team: airport security and passenger safety
A vital element of airport safety rests on the successful collaboration between security officers and local law enforcement agencies. Ross Davies meets Superintendent Andy Jones of the Metropolitan Police Service’s aviation policing command unit, and Mats Paulsson, security director at Swedavia, to discuss the ingredients behind making such relationships as harmonious and successful as possible.
The easier the better: reducing queue time
At the Q1 2017 Future Airport briefing in Amsterdam, the Netherlands, held in partnership with eezeetags, Thomas Doogan, ground operations customer experience manager at easyJet, discussed how airports could reduce queue time, and create an easier pre-security experience in order to increase customer satisfaction and revenue. Kimberley Hackett reports.
The bigger picture: enhancing passenger experience in airports
Airports have always been primarily functional spaces, but today’s designers are broadening their focus to include the entire travel experience. Gensler’s Melissa Mizell and James Speed of Pascall+Watson discuss trends with Bradford Keen, touching on the power of intuition, the rise of retail and how to accommodate passenger diversity.
Bigger means better: airport expansion in Copenhagen
Copenhagen Airport is expanding to handle up to 40 million passengers a year. Future Airport speaks to Inger Seeberg, director of environmental affairs, about how this will be achieved.
Long-haul for a song
Low-cost long-haul routes are on the way up, and premium carriers are sitting up and taking notice. Eleanor Wilson discusses how we got here and where the industry is going with analysts Henry Harteveldt of Atmosphere Research Group and Gerald Khoo of Liberum Capital.
The war on cold: handling winter in airports
Managing winter conditions isn’t just a matter of materials and equipment, it’s also about training. James Lawson speaks to Christian Nyberg, Arlanda’s air and landside maintenance manager, and Per Lindgren, ground operations manager at Stockholm Arlanda, about general cold-weather operations, while Jacques Leroux, chairman of the SAE G-12 Ground De-icing Committee, discusses how to keep aircraft frost-free.
Wake up to fatigue: NATS-managed ATC in the UK
While passengers doze, air traffic controllers are wide awake and working hard to keep aircraft safely in the sky. Neil May, head of human factors at NATS, explains how excellent human performance can be maintained at all times of the day and night.
The easier, the better: reducing queue time at airports
At the Q1 2017 Future Airport briefing in Amsterdam, the Netherlands, held in partnership with eezeetags, Thomas Doogan, ground operations customer experience manager at easyJet, discussed how airports could reduce queue times, and create an easier pre-security experience in order to increase customer satisfaction and revenue. Kimberley Hackett reports.
Things to come: smart data and IoT
The internet of things is changing the way airports operate. Shane Zbrodoff, managing director of Pilot Project International, talks to Rod James about the potential of the technology, the smart ways to deploy it and the progress made.
Lose the queues: checking in with self-service bagdrop kiosks
Foolproof luggage tags are essential as more airports adopt self-service bagdrop kiosks to improve the passenger experience. Borry Vrieling, founder and managing director of eezeetags, discusses the future of the check-in process and the company’s latest achievements.