Easy-peasy self-service bag tagging

By eezeetags

About 14 million easyJet passengers flying in and out of Gatwick Airport choose to use the self-service bag-drop system. Considering that the airline introduced it just two and a half years ago, the uptake has been swift. Thomas Doogan, ground-operations customer experience manager at easyJet, speaks about the shift in passenger behaviour and the role eezeetags is playing in the airline’s innovation.

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